Lux Research shall provide Subscriber with User IDs to permit electronic access to the Intelligence Service(s) for up to the number of Members authorized in Schedule A. User IDs are unique to each authorized Member and may not be shared.
All Members must be employees of the Subscriber. Members may use and print copies of the Intelligence Service solely for such Members’ individual business purposes as such purposes relate to his/her employment with Subscriber, so long as Member provides proper source attribution. Such copies may not be further disclosed, disseminated, distributed, reproduced, or retransmitted to any person, firm, or entity without Lux Research’s written permission.
Members with Inquiry privilege may submit Inquiries relating to their individual role. They may not act as a facilitator for Inquiry for other Subscriber employees, contractors, suppliers, and/or vendors.
To quote, reference, or use any research excerpt by Lux Research Inc., an email request must be submitted to firstname.lastname@example.org. Submitted request must include document title and date, and figure or quote requested. All content © 2021, Lux Research, Inc.
We will respond to requests within 1 business day, if all required information has been provided.
We support Internet Explorer 11.0 and higher, Google Chrome, and Safari. PDF documents require Adobe Acrobat 9 or higher.
Please check this page often. From time to time, Lux Research may update policies without prior notice. Any updates or changes will be prominently displayed. If you have any questions or concerns, please contact us at any time.
A Lux analyst inquiry is a formal product deliverable and is defined as follows: A 50-minute virtual conversation between a licensed member (the client must be licensed to schedule an inquiry) and a Lux expert (whether an analyst or consultant). If the Lux Advisory or Executive member has an Insight membership attached to their subscription, those Insight members are allowed to attend the inquiry.
As our commitment to our clients, inquiry submissions will receive an acknowledgement of submission within 48 business hours of receipt, and Lux will use its best efforts to respond to Inquiries within 14 business days.
Virtual inquiries are limited to two hours of Lux expert time per inquiry, including preparation and follow-up.
Some queries may require multiple inquiries to answer; if the client wishes further discussion after the initial call, follow-up inquires may be scheduled as necessary according to each client’s contract provisions.
Analysts will not conduct any custom primary or secondary research for clients via the analyst inquiry, including custom assessments for clients. Lux may share existing presentation materials during the conversation, at the expert's discretion, but will not build custom decks for an inquiry. Inquiry is a conversation between an analyst and a client member or members. If a formal presentation and/or a larger audience is required, such requests can be fulfilled under our Lux Expertise services.
While our default as an organization is a virtual, face-to-face inquiry delivery, we also will fulfill client inquiries via email in written form when appropriate, at the discretion of the Lux expert answering the inquiry.
If an inquiry topic is not among Lux’s areas of expertise, Lux will determine if there is an analyst who might be able to converse with a client, but Lux does not guarantee this outcome.
Lux may record Inquiry calls for internal notetaking and record-keeping purposes. These recordings will not be distributed externally, in either written or audio form.
Lux does not allow anyone outside of the company that has licensed our IP to participate in an analyst inquiry. The call will be immediately ceased if there are unauthorized participants on the call. As our inquiries are confidential for our clients, Lux cannot allow anyone outside of the client organization or the Lux team on inquiries due to the NDA and confidentiality clauses in our member service agreement.
Statement of Integrity
Lux Research is a research and advisory firm that delivers the insights necessary for our clients to make the right innovation decisions every day. We are a unique team of scientists, business executives, and engineers who have dedicated their life's work to understanding advanced technologies and physical sciences in order to inspire commercial innovation.
Our mission is to help our clients place the right bets on innovation that will positively impact their organization and the world.
The critical nature of the decision support we deliver to innovation leaders mandates that our research and advice be fact-based and trustworthy. We take our research's objectivity, impartiality, and reliability very seriously at Lux and ensure its integrity by adhering to the Lux Research Code of Conduct.
Code of Conduct
Objectivity is paramount at Lux Research. Lux Research does not promote, market, or sell technology. Our analysts and consultants have no vested interest in whether a particular technology or business practice succeeds or fails, enabling you to have confidence that our perspectives and recommendations are unbiased.
Lux Research protects the independence and objectivity of our research in the following ways:
We work with corporate, government, financial, and non-profit innovation leaders worldwide. Non-disclosure agreements bind all of our communications and interactions with clients. Our research team is trained extensively on advising and delivering insights while protecting the unique nature or specifics gathered from clients without their expressed explicit permission, such as an approved case study.
Lux Research interviews start-ups and innovation providers to inform our company profiles and evaluative research and insights. An organization does not have to be a Lux client to participate in an interview or be covered by our research.
Presence in the market ecosystem, and the relevance of discoveries and products to our clients, determine if we cover a specific organization or technology. We accept briefings if they align with a current analysis topic, and we always welcome factual corrections, but our analysis and recommendations remain our own. If you would like to brief one of our analysts, please submit a request to email@example.com.
This Privacy Statement is effective as of May 2018, pending final review and approval.
Lux Research, Inc. and its Affiliates (collectively, "Lux", "we" or "us") recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Lux operates.
This Privacy Statement describes Lux privacy practices that apply to how personal information we collect is used, stored, and shared. Please review this Policy before you give us any information. By using our websites or registering for our services and events, you consent to the collection and use of your information as described in this Privacy Statement. This Privacy Statement does not apply to the practices of third parties that Lux does not own or control, or to individuals that Lux does not employ or manage.
If you have any questions about our privacy practices or questions, requests, or concerns regarding your information, please contact us via email at Privacy.Officer@luxresearchinc.com.
Lux Research, Inc. is the data controller and processer and has its principal place of business in Boston, MA, USA. Contact information for each of our offices worldwide can be found here. Our representative in the European Union for privacy purposes is:
Lux Research EMEA
De Boelelaan 32
1. Information we collect
We collect the following types of information (collectively, “Personal Data”):
We ask that you not send us or disclose any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, sexual orientation, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our websites or via other means.
Our websites, products, and services deliver business-related content and are specifically aimed at and designed for use by adults. We do not knowingly solicit or collect information from or about individuals under the age of 18 years.
2. How we collect information
Lux collects Personal Data about you or your devices in a variety of ways, including:
Phone calls and video conference/meetings: Please be aware it is Lux’s general practice to monitor, and in some cases, record sales phone calls for staff training or quality assurance purposes. Lux also offers participants in video meetings/ conferences hosted by Lux employees the opportunity to record the video meeting/conference. If all participants elect to record the video meeting/conference, Lux will use technologies to record or monitor the contents of the video meeting/conference (and making recording is in its legitimate interests). If you (or any other participant) elect not to have the video meeting/conference recorded, Lux will not use any recording technologies in any circumstances, even if the other participants on the video meeting/conference have consented to the use of these technologies.
From other sources: To enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, partners or professional associations, social media platforms, as well as from third parties. For the purposes of the EU General Data Protection Regulation (GDPR), any third parties providing Personal Data about persons in the EU will need to provide warrants and evidence that they collected the information according to GDPR requirements.
We and third parties use various technologies to collect information about your activities on the Lux websites.
Cookies and local storage objects are files that contain data, such as unique identifiers, that we or a third-party transfer to or read from your device to recognize the device, provide services, keep records, and conduct analytics and marketing. We and third parties use automated means to read or write information on your devices. These means include various types of cookies and other browser-based or plugin-based local storage (such as HTML5 storage).
You may choose to control and/or delete all cookies from your hard drive. If you delete a cookie, however, please be advised that some features of our website(s) may not be accessible to you. Specifically, for the Lux Member Site (https://members.luxresearchinc.com/), these cookies are necessary for the proper functioning of the website. They contain login information and encrypted user credentials, and cannot be read by web servers other than the luxresearchinc.com web server. Another option available to you is to change the preferences or settings in your web browser to control cookies. In some cases, you can choose to accept cookies from a primary website, block them from third parties, or clear out all cookies.
We use other standard automated technologies, such as web beacons (also called clear GIFs or pixel tags) or similar technologies to deliver or communicate with cookies and track your use of our websites. We include web beacons in email messages to track whether you open the messages.
3. How we use the information we collect
We may use and disclose your Personal Data as follows:
Lux does not sell lists or usage information. We do not accept any advertising on our site and therefore have no information reporting requirements to any third party.
Our legal basis for collecting and using the Personal Data described above will depend on the information concerned and the specific context in which we collect it, as described in Section 2. We will collect and use your information where the processing is in our legitimate business interests, such as for direct marketing and sales of Lux’s products and services to prospective Business-to-Business (B2B) customers. Our legal basis for processing information in certain circumstances will also be based on your consent to do so or where we need the information to perform a contract with you or in order to enter into a contract with you. In some cases, we may also have a legal obligation to collect information from you.
If we ask you to provide information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your information is mandatory or not (as well as of the possible consequences if you do not provide your information).
We retain your information as follows:
We will retain your Personal Data for a period of time consistent with the original purpose of collection, including to pursue our legitimate business interests (as described in Section 3), comply with our legal obligations, resolve disputes and enforce applicable agreements. Data may persist in copies made for backup and business continuity purposes for additional time.
We secure your data as follows:
We have implemented appropriate organizational, technical, and administrative measures to protect Personal Data within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Data from loss, misuse, interference and unauthorized access, modification and disclosure, no data transmission over the Internet can be entirely secure, and we cannot and do not guarantee or warrant the security of any information you transmit via our websites or other online or offline channels.
Please note that you are responsible for maintaining the secrecy of your credentials used to access any account or service with Lux, and you must report suspected unauthorized activity to us. You are responsible for activity conducted with your credentials.
We may transfer your data as follows:
4. Your rights and choices about the use of your information
You have the right to:
You may submit a request as follows:
Lux Research, Inc.
100 Franklin Street, 8th Floor
Boston, MA 02110
5. Changes to this Privacy Statement
Lux may amend this Privacy Statement from time to time. The “Effective Date” at the top of this page indicates when this Privacy Statement was last revised. Any changes to this Privacy Statement will become effective when we post the revised Privacy Statement on our websites.